Customer Support: Consumer Information: Special Needs

Hearing Aid Compatibility

Phones and accessories that are Hearing Aid Compatible (HAC) will work with hearing aids that support the telephone switch feature. This is commonly known as the "T-switch" or "T-coil" that is built into the hearing aids. HAC products will only work with hearing aids that have a telephone switch.

Hearing Aid Compatible Accessories

HAC phone accessories are available to allow wireless phones to work better with hearing aids. Not all the wireless phones are hearing-aid compatible by themselves and not all the wireless phones that are hearing-aid compatible work well with all hearing aids. This is sometimes due to the radio signals generated by the phone or by the hearing-aid design. HAC phone accessories help correct these issues.

Cincinnati Bell Wireless has devised a good/better/best rating system to assist you in determining which CBW handset will best meet your needs. Handsets are separated into each category based on the following three criteria: 1) the HAC rating, as certified by the handset manufacturer, 2) available handset features (e.g. voice, camera phone, WiFi capability, etc.) and 3) the manufacturer’s suggested retail price.

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