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Cincinnati Bell ZoomTown Internet Product Support

Are you looking for product help for ZoomTown Internet services? Please select the appropriate section below.



ZoomTown: ADSL Modem, Router & Connectivity FAQs


How do I retrain or reboot my ADSL Modem?

If you cannot connect to ZoomTown or the Internet, the first troubleshooting technique is to retrain your ADSL modem. Please follow the directions for your type of modem.

To retrain your Cisco ADSL modem:
  1. Unplug your modem from the wall outlet.
  2. Wait 1 to 2 minutes then plug it in to the wall outlet.
  3. When the Cisco ADSL modem is properly connected and you have established a connection to the ZoomTown network, the POWER, LAN LNK, and WAN LNK lights should be solid green. This is a properly "trained" modem.
To retrain your Infinilink ADSL modem:
  1. Unplug your modem from the wall outlet.
  2. Wait 1 to 2 minutes then plug it in to the wall outlet.
  3. When the Infinilink ADSL modem is properly connected and you have established a connection to the ZoomTown network:
    • PWR Light will be solid orange
    • DSL Light will be solid green
    • LAN Light will be solid green
The DSL and LAN lights will blink when you initially attempt to connect to the ZoomTown service and your computer. The RX and TX lights will blink whenever data is sent between the ZoomTown service and your computer. If the DSL and LAN lights are not solid green, you are not connecting to the ZoomTown network.

To retrain your Lucent Cellpipe ADSL modem:
  1. Unplug your modem from the wall outlet.
  2. Wait 1 to 2 minutes then plug it in to the wall outlet.
  3. When the Cellpipe modem is properly connected and you have established a connection to the ZoomTown network, the WAN and LNK lights should be solid green. This is a properly "trained" modem.
To retrain your Efficient Networks SpeedStream ADSL Modem:
  1. Unplug your modem from the wall outlet.
  2. Wait 1 to 2 minutes then plug it in to the wall outlet.
  3. When the SpeedStream modem is properly connected and you have established a connection to the ZoomTown network the following lights should all be a solid green:
    • PWR Light
    • WAN Light
    • LNK Light
The WAN and LNK lights may blink when you initially attempt to connect to the ZoomTown service. The act and con lights will blink whenever data is sent between the ZoomTown service and your computer. If the WAN and LNK lights are not solid green, you are not connecting to the ZoomTown network.


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I can't get connected. How do I troubleshoot?

If you cannot connect to ZoomTown or the Internet, the first troubleshooting technique is to retrain your ADSL modem. If at any time you can't get connected to ZoomTown or to the Internet, follow these troubleshooting to get back online in no time.
Please follow the directions for your type of modem.

Cisco ADSL Modem
To retrain your Cisco ADSL modem:
  1. Unplug your modem from the wall outlet.
  2. Wait 1 to 2 minutes then plug it in to the wall outlet.
  3. Launch your browser.
  4. When the ZoomTown modem is properly connected and you have established a connection to the ZoomTown network, the POWER, LAN LNK, and WAN LNK lights should be solid green and you should be able to surf.
NOTE: If you are still having trouble connecting to the Internet, follow the troubleshooting tips below:

TROUBLESHOOTING TIPS: If the POWER, LAN LNK, and WAN LNK lights are solid green, your modem is properly "trained." If the lights on your modem are different than described above, follow these troubleshooting tips:
  • Check the connections to your Pink WALL and yellow Ethernet cables to ensure they are properly connected.
  • If the WAN or LAN lights are not solid green after performing this task, please call 513.397.HELP (513.397.4357) for assistance.
The PWR Light on the modem is off.

Make sure the black power adapter is properly connected and plugged in to the back of the modem and the wall outlet.

The WAN LNK light is blinking.

Check to ensure the pink WALL cable is properly connected to the WALL port on the back of the modem and the telephone jack. If after checking the connections the WAN LNK light continues to blink, retrain your modem and reboot your computer.

The LAN LNK light is blinking.

Check to ensure the yellow Ethernet cable is properly connected to the ENET port on the back of your modem and to the NIC port on your computer. If after checking the connections the LAN LNK light continues to blink, retrain your modem and reboot your computer.

The ALARM light is on.

Retrain your modem

I am seeing an Unable To Display Page error message and cannot connect to the Internet. Follow the instructions for your operating system.

Windows 95/98/ME
  1. Verify the POWER, LAN LNK, and WAN LNK lights on your modem are solid green.
  2. Click the Start button and click Run.
  3. Type WINIPCFG in the Run field and click OK.
  4. Click Release All and click Renew All. Close the IP Configuration window.
  5. Launch your browser. You should be connected to the Internet.
Windows 2000/NT/XP
  1. Verify the POWER, LAN LNK, and WAN LNK lights on your modem are solid green.
  2. Click the Start button and click Run.
  3. Type CMD in the Run field. The DOS Prompt appears.
  4. Type IPCONFIG/RELEASE at the DOS Prompt and press Enter.
  5. Type IPCONFIG/RENEW at the DOS Prompt and press Enter. Close the DOS window.
  6. Launch your browser. You should be connected to the Internet.
Infinilink ADSL Modem
To retrain your Infinilink ADSL modem:
  1. Unplug your modem from the wall outlet.
  2. Wait 1 to 2 minutes then plug it in to the wall outlet.
  3. Launch your browser.
  4. When the ZoomTown modem is properly connected and you have established a connection to the ZoomTown network, the PWR, WAN, and LNK lights should be solid green. You should be able to surf.
NOTE: If you are still having trouble connecting to the Internet, follow the troubleshooting tips below:
  • Check the connections to your WAN and Ethernet cables to ensure they are properly connected.
  • Unplug the power adapter on the modem from the wall outlet and plug it in again.
  • If the WAN or LNK lights are not solid green after performing this task, please call 513.397.HELP (513.397.4357) for assistance.
The PWR Light on the modem is off.

Make sure the black power adapter is properly connected and plugged in to the back of the modem and the wall outlet.

The WAN light is blinking.

Check to ensure the blue WAN cable is properly connected to the WAN port on the back of the modem and the telephone jack. If after checking the connections the WAN light continues to blink, retrain your modem and reboot your computer and relaunch your browser.

The LNK light is blinking.

Check to ensure the yellow Ethernet cable is properly connected to the 10BT port on the back of your modem and to the NIC port on your computer. If after checking the connections the LNK light continues to blink, retrain your modem, reboot your computer and relaunch your browser.

The act and con lights are blinking.

This is a normal function when data is being sent between the ZoomTown network and your computer.

I am seeing an Unable To Display Page error message and cannot connect to the Internet.

Follow the instructions for your operating system.

Windows 95/98/ME
  1. Verify the PWR, LNK, and WAN lights on your modem are solid green.
  2. Click the Start button and click Run.
  3. Type WINIPCFG in the Run field and click OK.
  4. Click Release All and click Renew All. Close the IP Configuration window.
  5. Launch your browser. You should be connected to the Internet.
Windows 2000/NT/XP
  1. Verify the PWR, LNK, and WAN lights on your modem are solid green.
  2. Click the Start button and click Run.
  3. Type CMD in the Run field. The DOS Prompt appears.
  4. Type IPCONFIG/RELEASE at the DOS Prompt and press Enter.
  5. Type IPCONFIG/RENEW at the DOS Prompt and press Enter.
  6. Close the DOS window.
  7. Launch your browser. You should be connected to the Internet.
Lucent Cellpipe ADSL Modem
To retrain your Cellpipe ADSL modem:
  1. Unplug your modem from the wall outlet.
  2. Wait 1 to 2 minutes then plug it in to the wall outlet.
  3. Launch your browser
  4. When the Cellpipe modem is properly connected and you have established a connection to the ZoomTown network, the WAN and LNK lights should be solid green. This is a properly "trained" modem.
If you cannot connect to ZoomTown or the Internet, retrain your modem and relaunch your browser.

TROUBLESHOOTING TIPS: If the PWR, WAN, and LNK lights are solid green, your modem is properly "trained." If the lights on your modem are different than described above, follow these troubleshooting tips:
  • Check the connections to your WAN and Ethernet cables to ensure they are properly connected.
  • If the WAN or LNK lights are not solid green after performing these tasks, please call 513.397.HELP (513.397.4357) for assistance.
The PWR Light on the modem is off.
  • Make sure the black power adapter is properly connected and plugged in to the back of the modem and the wall outlet.
The WAN light is blinking.
  • Check to ensure the blue WAN cable is properly connected to the WAN port on the back of the modem and the telephone jack.
  • If after checking the connections the WAN light continues to blink, retrain your modem, reboot your computer and relaunch your browser.
The LNK light is blinking.
  • Check to ensure the yellow Ethernet cable is properly connected to the 10BT port and to the NIC port on your computer.
  • If after checking the connections the LNK light continues to blink, retrain your modem, reboot your computer and relaunch your browser.
The act and con lights are blinking.
  • This is a normal function when data is being sent between the ZoomTown network and your computer.
I am seeing an Unable To Display Page error message and cannot connect to the Internet.

Follow the instructions for your operating system.

Windows 95/98/ME
  1. Verify the PWR, LNK, and WAN lights on your modem are solid green.
  2. Click the Start button and click Run.
  3. Type WINIPCFG in the Run field and click OK.
  4. Click Release All and click Renew All. Close the IP Configuration window.
  5. Launch your browser. You should be connected to the Internet.
Windows 2000/NT/XP
  1. Verify the PWR, LNK, and WAN lights on your modem are solid green.
  2. Click the Start button and click Run.
  3. Type CMD in the Run field. The DOS Prompt appears.
  4. Type IPCONFIG/RELEASE at the DOS Prompt and click Enter.
  5. Type IPCONFIG/RENEW at the DOS Prompt and click Enter. Close the DOS window.
  6. Launch your browser. You should be connected to Internet.


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What should my lights look like when I am connected to the ZoomTown network?

Cisco ADSL Modem
When your Cisco ADSL modem is properly trained and you have established a working connection to the ZoomTown network, the following lights should all be solid green:

  • POWER Light
  • LAN LNK Light
  • WAN LNK Light
Refer to the image below for assistance.

The LAN ACT light will blink whenever data is sent between your computer and the modem. The WAN ACT light will blink whenever data is sent between your modem and the ZoomTown network. If the POWER, LAN LNK and WAN LNK lights are not solid green, you are not connecting to the ZoomTown network. The most common solution to this problem is to retrain your modem.

Infinilink ADSL Modem
When your Infinilink ADSL modem is properly trained and you have established a working connection to the ZoomTown network, the following lights should all be a solid color and not blink:
  • PWR Light will be solid orange
  • DSL Light will be solid green
  • LAN Light will be solid green
The DSL and LAN lights will blink when you initially attempt to connect to the ZoomTown service and your computer. The RX and TX lights will blink whenever data is sent between the ZoomTown service and your computer. If the DSL and LAN lights are not solid green, you are not connecting to the ZoomTown network. The most common solution to this problem is to retrain your modem.

Lucent Cellpipe ADSL Modem
When your Lucent Cellpipe ADSL modem is properly trained and you have established a working connection to the ZoomTown network, the following lights should all be a solid green:
  • PWR Light
  • WAN light
  • LNK light
The WAN and LNK lights may blink when you initially attempt to connect to the ZoomTown service. The act and con lights will blink whenever data is sent between the ZoomTown service and your computer. If the WAN and LNK lights are not solid green, you are not connecting to the ZoomTown network. The most common solution to this problem is to retrain your modem.

Efficient Networks SpeedStream ADSL Modem
When your Lucent Cellpipe ADSL modem is properly trained and you have established a working connection to the ZoomTown network, the following lights should all be a solid green:
  • PWR Light
  • WAN light
  • LNK light
The WAN and LNK lights may blink when you initially attempt to connect to the ZoomTown service. The act and con lights will blink whenever data is sent between the ZoomTown service and your computer. If the WAN and LNK lights are not solid green, you are not connecting to the ZoomTown network. The most common solution to this problem is to retrain your modem.


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How do I connect the cables to my ADSL modem?

 Click a link below for information regarding your type of ADSL modem.





Cisco ADSL Modem

  1. Connect the WALL cable to the WALL port on the back of the modem. The end of the WALL cable with the large round magnetic shield connects to the ZoomTown modem.


  2. Connect the other end of the WALL cable into the telephone jack next to your computer.

  3. Connect the two pieces of the Power Adapter and plug the round end of the Power Adapter into the PWR port on the back of the modem.

  4. Plug the other end of the Power Adapter into the electrical outlet next to your computer. The POWER light on the front of the modem will turn green.

  5. Connect the Ethernet cable in the ENET port on the back of the modem. The end of the Ethernet cable with the large round magnetic shield connects to the modem.

  6. Connect the other end of the Ethernet cable to the NIC port on your computer (see image to the right).

The back of the Cisco 675
Lucent Cellpipe ADSL Modem

  1. Connect the WAN cable to the WAN port on the back of the modem.

  2. Connect the other end of the WAN cable into the telephone jack next to your computer.

  3. Plug the Power Adapter into the PWR port on the back of the modem.

  4. Plug the other end of the Power Adapter into the electrical outlet next to your computer. The PWR Light on the front of the modem will turn green.

  5. Connect the Ethernet cable in the 10BT port on the back of the modem.

  6. Connect the other end of the Ethernet cable to the NIC port on your computer (see image to the right).




The back of the Lucent CellPipe


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Where can I find more information about my Cisco 675?

The 675 modem comes configured to run on the ZoomTown ADSL network. No further configuration should be necessary. If you would like additional information about the 675 modem, you can check Cisco's website for more details.

www.cisco.com


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How do I install microfilters?

ZoomTown lets you talk on the phone and surf the Net at the same time with one telephone line. In order to eliminate any static interference between your phones and ZoomTown, you must install a microfilter on all phones using the same telephone number as your ZoomTown service (referred to as your ADSL Telephone Number). If you do not install a microfilter on all telephone extensions that are ZoomTown-enabled, you may experience static on your telephone calls.

There are two types of microfilters included in the ZoomTown Installation kit, 1 wall-mount and 3 in-line both pictured below.

wall & Inline Microfilters

Wall-Mount Microfilters - Your ZoomTown Installation Kit includes one wall-mount microfilter to use for wall-mounted telephones. For example, many homes have a phone on the wall in the kitchen. If this phone line is the same line used for the ZoomTown, install a wall-mount microfilter.

In-line Microfilters - Your ZoomTown Installation Kit includes three in-line microfilters. Install an in-line microfilter on all the remaining telephone extensions in your home using the same line as the ZoomTown service. This includes cordless telephones and fax machines.

Click the link below for instructions to install that type of microfilter.


Wall-Mount Microfilter Wall-Mount Microfilters

To install your wall-mount microfilter:

NOTE: If your wall-mount microfilter is in its original packaging, we recommend following the manufacturer's instruction on that packaging. If you do not have the original packaging, the directions below will assist you with the installation.

  1. Remove the phone from the wall.

  2. Install the wall-mount microfilter by aligning the wall jack studs with the keyholes on the microfilter.

    NOTE: Make sure the slide on the side of the microfilter is in the UNLOCKED position.

  3. Slide the microfilter downward into place on the wall jack studs.

  4. Lock the microfilter onto the wall jack by moving the slide on the side of the microfilter into the LOCKED position.

  5. Plug the line cord, labeled LINE on the microfilter into the existing wall jack.

  6. Plug the wall phone line cord into the center jack (labeled PHONE on the microfilter.)

  7. Plug the wall phone back into the microfilter. Your phone connection will be made when the wall phone is connected to the microfilter.

NOTE: Additional microfilters can be purchased at any Store@Cincinnati Bell location.



In-Line Microfilters

Inline Microfilter To install your in-line microfilter:

NOTE: If your in-line microfilter is in its original packaging, we recommend following the manufacturer's instruction on that packaging. If you do not have the original packaging, the directions below will assist you with the installation.

  1. Identify all phone lines using the ZoomTown service.

  2. Disconnect the phone line cord from the wall jack.

  3. Plug the line cord of the in-line microfilter into your wall jack.

  4. Plug the phone line cord into the jack labeled PHONE on the microfilter.

  5. Repeat these steps for all phone extensions in your home or office.

NOTE: Additional microfilters can be purchased at any Store@Cincinnati Bell location



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